What is Managed Services?
There is no big mystery to managed services. It is simply an agreement between the IT house/consultant and the customer to maintain, optimize and forecast usability and suitability of their IT resources and/or other processes and/or resources to a determined level of usability. It's been around for years--it use to be called taking care of your customers! There is no perfect method or process managed service. The definition of managed service must really come from client.
Standard within our Managed Services Package:
Network Monitoring, router & firewall updates
Server and workstation monitoring
Server & workstation patching and service pack application
Protection from viruses, spam & spyware
Monitored/verified backup, on or off site
Help Desk Support
Procurement of new hardware/software
Features of Managed Services
Before Managed Services
After Managed Services
| Service Delivery
|| Reactive, driven by IT failure
|| Proactive, addresses potential issues prior to failure
| Service Cost
|| High, hourly rates, unpredictable
|| Predictable, addresses potential issues prior to failure
|| Best effort basis by AIT
|| AIT commits to specific SLA
|| Hourly work and project driven
|| AIT becomes "Virtual CIO", win/win partnership.
- Increased employee productivity due to proactive support.
- Predictable monthly costs make budgeting easy and eliminate high spikes in IT service costs.
- A clearly defined service level agreement eliminates concern about what outcome the IT service provider will actually deliver.
- The relationship delivers a “Virtual CIO” to the client, enabling them to focus on their core business with confidence their IT needs are being managed.
- Reduced risk about IT availability provides peace of mind to the client.
Engaging with AIT as a single vendor can be easier than dealing with possibly hundreds of staffing companies that might solicit for contingent positions or contract labor. Also, there are enterprise-wide advantages from one entity handling the staffing needs of the larger organization rather than using a one-off approach among a variety of departments. A benefit to procurement is also the availability of additional metrics about the spend.