American IT Solutions is seeking a Desktop Support Technician for a long term contract position in Saint Joseph, MO. Position pays up to $19.00/hr based on experience and is a 1+ year contract assignment. This is an immediate need!

Position Description;

This position will provide, under direct or general supervision, technical support of personal computers (PC's) in a network environment, including the delivery, installation and setup of such systems in the end-user community. Includes installation of approved software as well as the diagnostics of basic hardware and software problems encountered by the end-users and the maintenance of all equipment in good working order in a defined company division.

• Maintain PC’s and printers; minimizing downtime
• Install PC hardware and software for end-users
• Work with end-users to develop an understanding of the needs and uses of their PC’s; including hardware, software and printers
• Analyze and diagnose problems reported by end-users
• Resolve complex end-user issues in consultation with Sr. and/or Lead Analyst
• Track and update all problem calls through corporate tracking system
• Be asked to take ownership over other various IT related projects
• Monitor the Desktop Support Queue & help maintain the SLA guidelines set.
• Develop & Maintain Desktop Process documentation
• Assist in the evaluation of new computer hardware and software.
• Offer suggestions to improving team development and practices.
• Ability to motivate and be part of a team by fostering collaboration and teamwork.

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