Location: Orlando, FL
AIT is in search of a HIGH ENERGY self motivated IT Systems Engineer to grow our managed service and DR/Backup solutions suite. This individual will be involved in Pre-Sales solution recommendations, as well as managing the implementation of the solution. This includes hardware, software, Remote Monitoring and Management tools and must be able to be able to create/edit project Statement of Work.
You will work closely with the Director of Business Development and the Level 1 Technicians to ensure SLA's and KPI's are met for each customer engagement. This candidate will be instrumental in enhancing our offerings to our rapidly growing number of Managed Services customers and will have the ability to advance into a higher level position of managing the program if benchmarks are met.
**Specific working knowledge of IT Monitoring Systems (RMM.) ** This is an absolute must** Remote Monitoring of Desktops/Servers/Network Printers. The majority of this position will be to act as a Pre-Sales engineer, implement and support all systems brought into the RMM platform**
There is a profit sharing option on all Managed Services along with a strong base salary.
Candidates will be evaluated on their education, aptitudes and experiences in the following areas which will in turn be critical to success in the new position:
Ability to manage and monitor multiple service delivery systems.
Customer service and communication skills.
Installation and troubleshooting of software and hardware.
Coordinate and deliver preventative maintenance at the customer site.
Develop/Enhance platform processes and efficiency.
In order to qualify for consideration, candidates must have:
Two year technical degree or higher, plus 4 years IT experience.
Hardware/Software installation experience (Desktops/Laptops/ Server and Storage)
A strong grasp of Microsoft Client/Server environments and basic IP networking.
Some VM, Citrix, Cisco Knowledge is a Plus
Professional appearance, demeanor and attitude.
Full-time availability with some after-hours responsibilities.
Job Type: Full-time
Local candidates only:
Greater New Haven Area
Information Technology: 6 years minimum
A+, Network+ a must.
CCNA, MSCE a plus
Must have a Valid CT Drivers License
Posted on Tue, July 26, 2016
by Bryan Kane filed under