On Site Services
Desktop Support Technician (Win7/Office 2010)
American IT Solutions is seeking a Desktop Support Technician for a long term contract position in Bedford, OH. Position pays up to $19.00/hr based on experience and is a 1+ year contract assignment. This is an immediate need!
This position will provide, under direct or general supervision, technical support of personal computers (PC's) in a network environment, including the delivery, installation and setup of such systems in the end-user community. Includes installation of approved software as well as the diagnostics of basic hardware and software problems encountered by the end-users and the maintenance of all equipment in good working order in a defined company division.
Maintain PC’s and printers; minimizing downtime
Install PC hardware and software for end-users
Work with end-users to develop an understanding of the needs and uses of their PC’s; including hardware, software and printers
Analyze and diagnose problems reported by end-users
Resolve complex end-user issues in consultation with Sr. and/or Lead Analyst
Track and update all problem calls through corporate tracking system
Be asked to take ownership over other various IT related projects
Monitor the Desktop Support Queue & help maintain the SLA guidelines set.
Develop & Maintain Desktop Process documentation
Assist in the evaluation of new computer hardware and software.
Offer suggestions to improving team development and practices.
Ability to motivate and be part of a team by fostering collaboration and teamwork.
Windows XP/7, MS Office 2003/2010, HP & Lenovo Desktop and Laptop support experience.
Click to apply
Posted on Tue, March 26, 2013 by admin
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